Troubleshooting

Shipping

I never received an order confirmation email. Can you help me out! - Sure! First, please check your spam folder. If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If your problem still isn't solved, please use our via Support page to contact us.

Can I cancel my order? - Sorry! When an order is placed on our site it goes directly to our warehouses to be processed. We can't currently do cancellations because by the time we reach our supplier they've usually already put your order into production. We're working on developing a better cancellation system in the coming months.  

I never received my order. Help! - Oh no! We'll sort this out for you, please have your order number ready and reach out to our super save the day Support Team!

I have received only part of my order in the mail so far. Can you tell me where my other items are? - We ship directly from our warehouses around the world. (in Europe, the US, Asia, Latin America) --so your order, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!

How can I track my package? - Contact our  Support Team and we will be happy to provide any details you need on your order!

Technical

I'm having a technical issue on your site or can't place an order because of an error. Help! - Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.

Other

If you have any other issues that aren't listed on this page, please send us a message using our contact us page.